REA Group
AI Agents for Sales Operations
AI agents that deliver real-time customer insights and automate administrative tasks for sales teams.
THE CHALLENGE
Knowledge workers at REA Group spent excessive time navigating multiple dashboards and gathering customer insights. The organisation needed a streamlined, real-time solution to surface critical customer information and automate administrative tasks.
OUR APPROACH
- 1
Designed AI agents to integrate seamlessly with REA's internal systems
- 2
Built assistants that deliver real-time information and status updates
- 3
Developed capability to execute actions and simplify multi-step workflows
- 4
Created instant data retrieval for essential customer context
- 5
Implemented agents that enhance meeting readiness with rich customer insights
THE OUTCOMES
Reduced time spent on administrative tasks
Improved self-service resolution rates
Enhanced meeting preparedness with rich customer context
Increased productivity for sales teams
Sales professionals now concentrate on high-value activities rather than data gathering
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